Terms of service

GENERAL TERMS AND CONDITIONS

of Hat-Line OG

I. Scope of Application

These General Terms and Conditions (GTC) apply to all contracts between Hat-Line OG (hereinafter referred to as the “Seller”) and its customers.

Customers within the meaning of these GTC are:

  • Consumers

  • Entrepreneurs (dealers, resellers, distributors)

Deviating terms and conditions of the customer shall not become part of the contract.

II. Conclusion of Contract

Offers in the online shop are non-binding.

The contract is concluded upon order confirmation or delivery.

The Seller is entitled to reject orders without stating reasons.

III. Prices and Payment

Prices include statutory VAT unless otherwise stated.

Entrepreneur prices may be stated net of VAT.

Payments are due immediately.

In the event of default in payment, statutory default interest shall apply.

IV. Retention of Title

The goods remain the property of the Seller until full payment has been received.

With respect to entrepreneurs, an extended retention of title applies.

Claims arising from resale are assigned to the Seller in advance.

V. Delivery and Transfer of Risk

Delivery shall be made to the address specified by the customer.

For entrepreneurs, the risk transfers upon handover to the shipping company.

Partial deliveries are permitted.

VI. Right of Withdrawal (Consumers)

1. Right of Withdrawal for Standard Goods

Consumers have the right to withdraw from the contract within 14 days without giving any reason.

The withdrawal period begins upon receipt of the goods.

To exercise the right of withdrawal, a clear declaration must be sent to:

Hat-Line OG
Ochsenharing 36
5163 Mattsee
Austria
office@hat-line.com

2. Consequences of Withdrawal

In the event of withdrawal:

  • the purchase price

  • the standard shipping costs

will be refunded within 14 days.

The refund will be made after receipt of the returned goods or proof of shipment.

The customer bears the direct costs of returning the goods.

Compensation for diminished value must be paid if the loss in value is due to handling beyond what is necessary to examine the goods.

3. Exclusion of the Right of Withdrawal (Custom-Made Products)

The right of withdrawal does not apply to:

  • goods manufactured according to customer specifications,

  • individually adapted protective helmets,

  • personalized products,

  • specially configured products that cannot be resold without economic loss.

By ordering a custom-made product, the customer expressly agrees that individual production begins immediately and that the right of withdrawal pursuant to § 18 FAGG is excluded.

4. No Right of Withdrawal for Entrepreneurs

Entrepreneurs are not granted a right of withdrawal.

VII. Warranty

The statutory warranty provisions apply.

For entrepreneurs, the warranty period is 12 months.

Entrepreneurs are subject to an immediate inspection and notification obligation.

VIII. Product Safety and Liability

1. Development and Certification Status

Products may be oriented towards technical standards.

Unless expressly confirmed, no external certification (e.g., TÜV) exists.

Orientation towards standards does not constitute a guarantee or certification.

2. No Guarantee of Absolute Protection

Protective helmets reduce risks but do not provide absolute protection.

A residual risk always remains.

3. Intended Use

Products may only be used as intended.

Modifications result in the loss of claims.

Improper use excludes liability.

4. Limitation of Liability

Unlimited liability applies only in cases of:

  • intent

  • gross negligence

  • personal injury

  • mandatory product liability

In cases of slight negligence, liability exists only for breaches of essential contractual obligations.

No liability for indirect damages or loss of profit (to the extent legally permissible).

IX. Special Provisions for Dealers and Entrepreneurs

  • No right of withdrawal

  • Inspection and notification obligation

  • Warranty period of 12 months

  • Liability for slight negligence excluded

  • Dealers may not grant additional guarantees

  • Products may only be resold in unchanged condition

X. International Sales

Austrian law applies, excluding the UN Convention on Contracts for the International Sale of Goods (CISG).

For consumers, mandatory protective provisions of their country of residence remain unaffected.

Place of jurisdiction for entrepreneurs is Salzburg, Austria.

XI. Severability Clause

Should any provision be invalid, the remainder of the contract shall remain unaffected.